A couple of days ago I booked a Genius Bar appointment for this afternoon at the local Apple Store in Taipei to ask them to check my AirPods Pro. I’ve been having intermittent crackling in the right one over the last few weeks, and the noise cancellation just didn’t seem so effective anymore.
The nice man took them off for a while to test, and when he brought them back out he showed me the results from a suite of tests they’d performed, and said they’d both failed. He then produced two small boxes, each containing an individual AirPod, and said they would replace both of them free of charge under the AirPods Pro Service Program.
So I’m pretty stoked to have a new pair for nothing after 18 months of almost-daily use!